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At AccuSource, Superior Customer Service
Is More Than Words On A Page,
It Is Our Pledge To You
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How many times has a company told you that they provide excellent customer service? Unless you already know something about the company, or have a referral from a trusted colleague, it is a shot in the dark.
At AccuSource, it is all about you, our customer. Our philosophy is that we work as an extension of your human resource department, so as to ensure your needs are continually being met.
We believe that superior customer service can only be achieved through communication between us and you, our client. To better achieve our commitment, we have several processes and procedures in place to make sure that your experience with AccuSource goes beyond your expectations.
- AccuSource has a one hour call back guarantee during normal business hour.
- If any background report is nearing our guaranteed turn around time, you will be notified and informed as to why there is a delay.
If you have questions regarding your current products and services, please contact:
If you have questions regarding searches or reports that are in progress, or have been run, please contact:
- Call Customer Service 888 649-6272. Anyone on our staff can help you.
- You can also log into our self service portal at http://www.accusource-online.com/ssp.htm to open a case. This will go directly to our experienced staff to address your issues in a timely and accurate manner. Free training is available to learn how to use this process.
If for any reason your expectations are not being met by any AccuSource staff, please contact our management team:
AccuSource would like to thank all of our customers for your business. We are in business to deliver value to your bottom line by providing accurate background screening reports that combine quick turnaround times, personalized customer service, competitive pricing and customized product packages to fit your needs. We can only achieve this through an open two way communication with our clients. We look forward to hearing from you to make sure that our commitment to customer service is more than words; it is our way of doing business.
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