NetSpeed Learning Solutions

December 2011

Sharing the Spotlight
with a Scene Stealer

by Cynthia Clay, President, NetSpeed Learning Solutions

Scene StealerScene Stealers attempt to build their reputations by competing with others for attention and recognition, often by undermining the reputations of others. In the scene stealer's ambitious eyes, the spotlight should be theirs alone: they won't look good unless you look bad.  

 

A Scene Stealer's Story  

 

Meet Jessica, who has recently joined the marketing research team. Her resume, which she sent to everyone on the team her first day at work, indicates that she graduated from Stanford University and just completed an internship with a well-regarded technology company. Her new teammates welcomed Jessica's enthusiasm at first. On the surface, she was knowledgeable, passionate, and full of ideas.   

 

After a few weeks, however, Mary began to realize that Jessica often threw out critical comments about her projects during staff meeting updates. Mary, a well-regarded, experienced researcher was surprised to notice that Jessica's criticism seemed to be directed primarily at her.  Mary was dismayed to discover that in her emails to others, Jessica would challenge Mary's conclusions or question the processes she suggested. One day as she returned from lunch, Mary overheard Jessica talking to another teammate in an open cubicle. She stopped dead in her tracks as she heard Jessica say, "I'm not sure Mary really understands the issues here. I'm surprised that she has been allowed to do this kind of work. In fact, I feel strongly that our boss needs to hear our concerns. You are so well-regarded. I'd like you to come with me so that we can correct any misinformation that Mary has communicated."

 

Let's look at a few clues that identify the scene stealer, who:  

  • Appears friendly to your face, yet criticizes you often behind your back
  • Blames you for her mistakes
  • Takes credit for accomplishments that are not her own
  • Tells obvious falsehoods about you that can be countered with fact
  • Inflates her own accomplishments
  • Builds relationships with a chosen few and excludes others
  • Takes over roles that belong to others
  • Criticizes you to others or copies others on critical e-mails
  • Leaves you holding the bag when a project doesn't go as planned 

Scene stealers, in their quest for recognition, have the ability to split cohesive teams apart. To see a scene stealer in action, watch this short video at NetSpeed Fast Tracks.   

 

There are three principles that can help you work with scene stealers to encourage collaboration instead of competition: Take Responsibility, Build Relationships, and Be Real.  

 

Take Responsibility    

  • Ensure that you receive the credit you deserve.
  • Establish ground rules and document agreements.
  • Keep your boss informed about your work and ask him to encourage direct communication between peers.  

Build Relationships     

  • Build and protect the scene stealer's self-esteem.
  • Get input from the scene stealer before you take actions that may affect her.

 

Be Real

 

  • Share your concerns with the scene stealer.
  • Offer to discuss her concerns about promotions or assignments. 


Many scene stealers expect and need to be appreciated and acknowledged regularly. Pay attention to their contributions and thank them publicly.   At the same time, act swiftly to ensure greater openness among team members. Backstabbing is never an acceptable workplace behavior. It's appropriate for the team to set ground rules about communicating openly when issues arise. 

The Rest of the Story

  

Mary came to understand that Jessica was trying to advance her career and build her reputation at Mary's expense. But she also recognized that Jessica was talented and had much to contribute to the team if she could just learn to do it more openly. Mary began to seek Jessica out, consulting her on issues where she might add new ideas or insights. She consciously acknowledged Jessica's ideas in team meetings, giving her credit when it was due. She met with Jessica and asked her to bring her questions and concerns directly to her, rather than talking with others behind her back. She also approached their boss and said, "I've become aware of some unhealthy communication dynamics. Would you be willing to spend some time at our next team meeting helping us agree on ground rules for communicating openly and directly at work?" She added, "And, Boss, I'd like to request that if anyone on the team brings negative feedback about me to your attention, that you include me in the conversation." Her boss agreed. 
 

Listen to the audio recording (at the very bottom of the web page) to hear how to respond constructively when a scene stealer is pushing you out of the spotlight.  

 

This article is based on Peer Power: Transforming Workplace Relationships by Cynthia Clay and Ray Olitt. Read a sample chapter to learn about the mistakes they've made in their past communication practices. Peer Power will be republished in February 2012 by Jossey-Bass (an imprint of Wiley Publishers).

 

Speed Read Recommendation

Everything I Know About Business
I Learned From The Grateful Dead

by Barry Barnes, PhD

  

December 2011 Speed ReadAuthor's big thought:  Lifelong Deadhead and business scholar, Barry Barnes, argues that the Dead's influence on the business world will turn out to be a significant part of their legacy.

Without intending to, the band pioneered ideas that were subsequently embraced by American Corporations. In this book, Barnes reveals the ten most innovative business lessons from the Dead's illustrious career. 

This recommendation comes from the Leadership Book Club by Frumi Barr, a certified NetSpeed Learning Solutions consultant based in Newport Beach, CA.

Trainer Tips: How To Avoid
Death by PowerPoint

by Cynthia Clay

Cynthia Clay

The conventional wisdom about PowerPoint in the classroom is "Less is more." Trainers are often advised to reduce the number of slides and focus on creating a connection with their learners, many of whom have come to dread Death by PowerPoint. This advice is certainly sound for the physical (face-to-face) classroom but does it apply to the virtual classroom?
 

Most web conference platforms assume the trainer will display a PowerPoint slide deck and speak about those slides while the learners take notes and pose an occasional question. The virtual classroom environment could be called the visual classroom environment.  A well-designed slide deck with compelling graphics is the key to capturing and maintaining learners' attention. Here are ten guidelines to govern your use of PowerPoint in the virtual (visual) classroom: 

  1. Limit text on each slide.
  2. Attend to the 6x6 rule (no more than six lines, six words per line).
  3. Break up complicated graphs and charts on multiple slides.
  4. Use simple fonts (Ariel and Helvetica are often favored by slide converters.
  5. Add evocative graphics that generate an emotional connection to the material. (Check out iStockphoto where you can purchase low resolution images at low prices.)
  6. Add icons to signal interaction: chat, poll, whiteboard, and feedback.
  7. Put instructions for activities on the slides for learners to reference.
  8. When delivering, use annotation tools (for example, the text tool, highlighter, or pointer arrow) to focus learners.
  9. As you present, adopt the rule of thumb: no more than one minute on each slide.
  10. Display the PowerPoint inside the platform, not from your desktop, so that you have fast access to the platform's interaction tools.    

(The content in this Trainer Tips is based on Cynthia Clay's book, Great Webinars: How to Create Interactive Learning that is Captivating, Informative and Fun to be republished by Pfeiffer in February 2012.)

 

Cynthia Clay is President & CEO of NetSpeed Learning Solutions and is based in Seattle, WA.
What's New

Peer Power Workshops

Now Available:  The Peer Power Public Webinar Workshop Series 

  

Four 90-minute sessions delivered one per week -- see Program Calendar  for dates and times.

 

Session 1: Mistakes We've Made and What We've Learned

 

Session 2: Strategies for Transforming Relationships

 

Session 3: Working with Difficult Coworkers--Part I

 

Session 4: Working with Difficult Coworkers--Part II

 

Participation requires the purchase of the book, Peer Power: Transforming Workplace Relationships.*

 

Cost per person for complete Four-Session Program: (book sold separately)  

 

One or two people: $399
    per person*

Three or more people: $349
    per person*

 

Register now for one of our quarterly Peer Power Webinar sessions.  Check out our calendar of classes. 

 

All sessions are 90 minutes long and begin at 1pm Eastern / Noon Central / 10am Pacific Time.  

Learn more or register. 

  

 

Invite Cynthia Clay to speak at your next association event

  

NetSpeed Learning Solutions Founder & CEO, Cynthia Clay, is now available for keynote

presentations, industry conferences and private workshops on topics ranging from best practices in virtual learning to leadership in a chaotic age to transforming workplace conflict. A sampling of Ms. Clay's keynote topics include:

   

> Peer Power: Transforming

   Workplace Relationships

> Great Webinars: Crossing the
   Chasm to High-Performance
   Virtual Delivery

> The Leader's Edge: Five
   Success Factors Every Leader
   Must Know
 

 

For more information, visit our website or email keynotes@netspeedlearning.com.

 

 

Learn about our Virtual Facilitator Certification Course:  Reduce your training costs with web conferencing.  The Virtual Facilitator Trainer Certification program is a four-week intensive course designed to give you all the skills you need to lead powerful, interactive, engaging webinar training. Our next session begins on January 16, 2012 and runs over the course of 4 weeks. Learn more.

 

Ask us about customization options for private course offerings. For organizations and trainers with limited time for a deep-dive certification course, consider our Web Conference Essentials.

 

Our next session begins on January 16.  View our course calendar.

 

Vote in our Poll of the Week

 

Check out this week's poll where we ask: Which of the following are true about performance appraisals in your organization?

 

You can find our Poll of the Week on the home page of our web site as the top item on the left side of the page.

Upcoming Events

NetSpeed Leadership Webinar Series: Leadership Webinar Series - Turning Performance Problems Around

Date: Tuesday, January 10  

Time: 1pm Eastern / Noon Central / 10am Pacific (ninety minutes) 

Cost: $185 per person; Volume discounts apply.

Join us each month for an interactive 90-minute web workshop from the NetSpeed Leadership Webinar Series. Each session is followed by web-based reinforcement tools to maximize learning retention.

In this web workshop, participants will learn  how to correct problem performance while treating employees with dignity and respect. By participating in this session, you will learn how to:   

~  Observe and address
    performance issues quickly

~  Document conversations and
    follow up to ensure correction
~  Follow a six-step model for
    conducting a performance
    problem discusion.

Learn more or register for this event.    

 

Date: Tuesday, January 24, 2012 

Time: 1pm Eastern / Noon Central / 10am Pacific (one hour)

Cost: Complimentary

What You Will Learn in this Web Presentation

Over the course of 60 minutes, you will:

~  Explore the trends that are
    dramatically changing the
    nature of training inside
    many organizations
~  Learn how to Increase
    collaborative learning
    through the use of virtual and
    social technology
~  Overview our integrated learning
    system for collaborative, social
    learning:  NetSpeed Fast Tracks

Learn more or register for this webinar session.

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