JUNE 2012
Citynet Recognized as Cisco TelePresence Video Express Authorized Technology Provider Partner   

Citynet is proud to announce it has achieved TelePresence Video Express Authorized Technology Provider (ATP) status from Cisco. This elite designation is invitation-only and recognizes Citynet as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco TelePresence Video products and solutions at the Express level. The Cisco TelePresence Video Express ATP Program is focused on providing a new way of working, in which everyone, everywhere, can be more productive through face-to-face collaboration with TelePresence Video solutions.

"This specialized recognition from Cisco enables Citynet to offer cutting-edge telepresence technology to our clients." said Craig Behr, Vice President of Citynet Managed Services. "Combining Cisco TelePresence with Cisco Unified Communications will allow our clients to experience multiple benefits, including reduced travel costs, faster decision making, and the ability for enhanced communication and relationships with their customers and remote staff."

"This new recognition from Cisco is a testament to our dedication to expanding our scope of expertise.  Citynet has always been on forefront on new technologies. We are excited by this recognition and by the new benefits we can deploy for our valued clients." said Frank Boscarillo, Chief Operating Officer for Citynet.

"The Cisco TelePresence Video Express ATP Program is designed to enable partners to take advantage of the tremendous market opportunities ahead -- not only in the telepresence space but also in the overall collaboration market," said Richard McLeod, senior director of collaboration for worldwide channels at Cisco. "As a Cisco TelePresence Video Express ATP Partner, Citynet has made an investment in the sales, technical and life cycle services capabilities to deliver the industry's most comprehensive and interoperable Cisco TelePresence Video portfolio."  
Cisco Unified Communications Release 9.0 Gives Users Access to Premium Collaboration Tools from Unlikely Places and More Devices


Update to the platform at the core of Cisco's collaboration portfolio enables third-party endpoints to join the Cisco UC environment!

As end-user demands for premium mobility and collaboration solutions continue to escalate, and businesses seek cost-effective ways to deliver the technology needed to meet those expectations, Cisco has announced a bevy of new services and capabilities for the Cisco® Unified Communications Manager platform. The services and capabilities are part of what's called Cisco Unified Communications (UC) Release 9.0 and directly address many of the key challenges IT managers are facing today as they seek to "collaboration-enable" their employees both in the office and on-the-go.

Cisco UC Release 9.0 is the foundation of a unified collaboration strategy and includes the following key advancements:

Support of third-party endpoints. A new Cisco Unified Communications Manager feature called Extend and Connect works with Cisco Jabber™ and is designed to bring any third-party phone-including phones at hotels, airports, convention centers, or even far-flung places like offshore oil rigs or cruise ships sailing half way around the world-into the Cisco UC environment.

Support of fixed mobile convergence
gives users of any type of mobile phone access to more desk-phone-like features, anywhere-without the need of a smartphone, a data plan, or a mobile client installed on the phone. Enterprise-grade telephony features such as unified inbox, message waiting, callback, conferencing and direct-extension dialing are now available via a new systems interface that ties Cisco Unified Communications Manager with the user's mobile service provider, providing transparency, intelligence and control beyond the realm of the user's office.
Video quality, security, and usability improvements.
Video is on the rise in the enterprise-which means IT departments need a way to address quality, security and usability. UC Release 9.0 delivers:
  • better bandwidth management   
  • support for additional video endpoints
  • next-generation "dial by email."  Also known as "Uniform Resource Identifier" (URI) dialing, this feature allows users to reach any endpoint in the system by dialing a contact's email address in lieu of a traditional phone number.
Enhanced Customer Collaboration.
Cisco UC Release 9.0 contains many features that help businesses implement and manage contact center solutions. Key elements include:

    - The introduction of  Packaged Contact Center Enterprise, which provides an easy to install, pre-engineered, bounded, and packaged deployment model of Cisco's enterprise contact center software. Customers will be able to implement a contact-center solution more quickly and administer it more easily, helping to drive faster return on investment and lower total cost of ownership.

    - Precision Routing for Cisco Unified Contact Center Enterprise.  Precision Routing enables contact centers to drive complex call-routing decisions that better match customer desires with agent attributes and competencies, without the complexities typically found in skills-based routing solutions.

    - Multiple enhancements to Cisco Unified Contact Center Express. With Cisco UC Release 9.0, Cisco adds historical reporting through Cisco Unified Intelligence to provide important metrics for managing the contact center. Cisco UC Release 9.0 also adds Web chat to Cisco Unified Contact Center Express, opening a new channel for customers to connect with a contact center. Plus, with this release, contact-center supervisors using mobile devices can perform key tasks such as managing agent skills to impact what types of calls are routed to a particular agent.

Additional features that enhance management and usability.
Cisco UC Release 9.0 also supports native call queuing, so in-bound callers and groups of callers can be automatically put on hold and properly routed into a queue and given custom greetings and announcements.  One Button to Record is also a new feature, allowing users to start or stop call recording directly from an endpoint.  Customers can configure One Button to Record to comply with local call-recording regulations (e.g., to notify all parties that call recording is in progress).
Licensing improvements.
In Cisco UC Release 9.0, Cisco introduces user-centric licensing throughout its entire collaboration portfolio. Now, businesses can purchase licenses based on four distinct types of workers: deskless (roaming) workers, desk-bound workers, occasionally mobile workers and road warriors. Additionally, Cisco is announcing Cisco Unified Workspace Licensing Premium Edition to address the growing mobile workforce by adding mobility solutions (like Cisco Jabber Mobile) to the collaboration mix. This builds on the Cisco Unified Workspace Licensing program launched four years ago and helps businesses purchase Cisco Unified Communications software licenses simply, flexibly and economically. The solutions have become widely adopted and have reached nearly 10 million users worldwide in May 2012.


2012 Core Value Award Winners Announced  
Each year Citynet honors seven outstanding employees for their dedication to Citynet.  The Core Values Awards are designed to celebrate the embodiment of each of Citynet's Seven Core Values: Customer Driven, Integrity, Technological Innovation, Yes We Can Attitude, Network Reliability, Excellence, and Teamwork. Citynet is proud to recognize the following employees with the Core Values Award:

INTEGRITY...Roger Helmick   

"YES WE CAN" ATTITUDE...Drew Pridemore  

EXCELLENCE...Russ Young  
TEAMWORK....Tim Mauck   
Citynet  Announces Employees of the Year Awards for 2012  


Cost Control Employee of the Year ~ Preston Lane
Development Employee of the Year ~ Joe Wolford
Enterprise Systems Employee of the Year ~ Justin Hayhurst
Field Services Employees of the Year ~ JD Morris
Financial Services Employees of the Year ~ Brian Pancoast
Maintenance Department Employee of the Year ~ Scrapper McCartney
Outside Plant Employee of the Year ~ Danny Scoville Jr.
Sales & Marketing Employee of the Year ~ Kristen Heiser
Sales Support Employee of the Year ~ Steve Thompson
Switch Operations Employee of the Year ~ Randy Showalter
Technical Support Employee of the Year ~ Brian Hildreth
Transport Employee of the Year ~ Mike Maxey

Department of the Year ~ Outside Plant ~ Roy Williamson, Glen Keaton, Dan Scoville, Jr., Jerry Barber, Eric Alexander