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Hello! It's been a busy time for us here at Citynet: Our Technical Support Center received well-deserved international attention for their excellent support of our customers, Citynet proudly awarded its first scholarship to a California University of Pennsylvania student; we started construction on our new headquarters and we said hello to the newest member of our sales team. Regrettably, Citynet's application in Round 1 of the Broadband Technology Opportunities Program ("BTOP") was not funded. However, Citynet remains confident that its application will be funded in Round 2 of the Program. Citynet's confidence stems from the fact that the emphasis of the National Telecommunications and Information Administration's ("NTIA") second Notice of Funding Availability mirrors the emphasis of Citynet's proposed plan. Specifically, the NTIA is focusing on applications that emphasize "middle mile" projects such as that proposed by Citynet. Read our Executive Summary of Citynet's Round 1 application which likely will be expanded to include the entire State of West Virginia. For more information about Citynet's broadband expansion plans, please contact Citynet's CEO, Jim Martin, at 304.848.5412 or via email: jim.martin@citynet.net. Now, we invite you to read the latest edition of the Citynet Newsletter. |
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Prestigious Customer Service Award Presented to Citynet
Our Technical Support Center Receives International Recognition!
On Thursday, February 18, the executive director of the Customer
Service Institute of America, Christine Churchill, presented Citynet's
Technical Support Center with the prestigious 2009 International
Service Excellence Award!
The International Service Excellence Awards recognize the importance of exceptional customer service in today's competitive and fragile global economy. The judging criteria are based on the very rigorous International Customer Service Standard which was established in 1999 as a benchmark for customer service management systems around the world.
Jim Martin, President/CEO of Citynet summed up the company's appreciation of being honored by saying, "Superb customer service is a benchmark that we strive for everyday at Citynet. We fully realize that this is one of the most important reasons why customers choose Citynet verses one of our many competitors. Our one-stop-shop with a personal approach to customer service is unique in our industry and we are heartened by our selection for this very prestigious International customer service award. We are very proud of all our teammates in the Citynet Customer Technical Support Center. Their skills and dedication have made this award possible."
Photo on right: Christine Churchill (right), executive director of the Customer Service Institute of America presents the CSIA award to Carolyn Barr (left), Citynet VP of Service Delivery & Technical Support Center.
Related Links:
State Journal Article About Citynet's Customer Service Award
WBOY-TV Coverage of Citynet's CSIA Award Event
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Citynet Awards CALU Scholarship
Citynet Continues Its Support for Education
Citynet
is proud to award its first scholarship to a well-deserving student at California
University of Pennsylvania (CALU); Jesse Josephic.
Through Citynet's arrangement with CALU, in lieu of payment to the University
for its training of Citynet employees in The Seven Habits of Highly
Effective People by Stephen Covey, Citynet instead funds a scholarship to
CALU.
This
agreement between the two organizations is an example of a win-win partnership;
Citynet provides valuable training of benefit to its employees in both their
professional and personal lives and CALU and its students benefit from the
endowed scholarship.
Each year, Citynet will offer a well-deserving CALU student studying the fields
of business or technology a scholarship. Citynet's first scholarship
recipient, Mr. Josephic, expresses his gratitude to Citynet:
"Words cannot express how much your scholarship means to me. As a
student tight on money, working two jobs, and putting myself through college
with loans and scholarships, every penny means so much. This year in particular
has been a rough year. I am ineligible to receive a grant I have been receiving
the past two years and would have been able to pay my rent without your
generous scholarship. I am a Computer Science senior, and I am looking forward
to doing my senior project (a California University iPhone/iTouch application)
that will help student and families coming to California get the full
University experience. If it were not for your generosity, my senior year would
not be possible."
Citynet COO, Frank Boscarillo, says the company is committed to
providing ongoing Covey training for its employees and helping to enrich the
lives of students in the process. "Being committed to on-going
education continues to provide our company with the best services
possible. Citynet encourages education and is proud to provide this
scholarship to this young scholar and future productive citizen. Maybe we
can persuade him to consider a career with Citynet!"
Citynet is honored to be able to play such a significant role to ensure a
deserving student receive the financial support needed to help make their
educational goals a reality.
It is this kind of commitment to the investment of training for employees and
dedication to customer service that was recently recognized by the
International Council of Customer Service Organizations (ICCSO) and the
Customer Service Institute of America (CSIA). These customer service
organizations have awarded Citynet with the prestigious International Service
Excellence Award.
Photo on right: Citynet Scholarship recipient Jesse Josephic on left, with CALU's Covey trainer, Ron Paul, right.
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Citynet Welcomes Back Tim Thompson
Tim Rejoins Citynet as Account Manager
Citynet, is proud to announce the appointment of Tim Thompson to the position of Account Manager. Tim will be based out of Citynet's Charleston, WV office.
"We are excited to once again have the benefit of Tim's experience in the telecommunications industry and his dedication to providing our valued customers with tailored solutions to help their businesses grow and be more efficient and successful" said Frank Boscarillo, COO of Citynet.
Tim is a 25 year veteran of the telecommunications industry with companies like AT&T, Fibernet and Suddenlink and was with Citynet during the early stages of the company's entry into the voice and data market.
In his new position, Tim is responsible for building and maintaining excellent relations with Citynet's existing customers as well as developing new sales of Citynet's phone, high-speed Internet and managed services in the southern West Virginia market.
Tim is excited to be back with Citynet, stating, "It's not very often that a person is afforded the opportunity to go back to the place that always felt most like home. I appreciate Citynet for giving me this opportunity and I am looking forward to being a trusted business consultant to our customers and their growing businesses."
A graduate of Marshall University, Tim lives in Cross Lanes with his wife Linda, and their three children.
To learn more about Citynet's services, please contact Tim at 304.391.5921 or tim.thompson@citynet.net
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Citynet's VP of Corporate Communication Retires
Don Molter Moving to Consultant Status
Frank Boscarillo, COO, announced that Don Molter, who has provided Citynet with excellent corporate communications and lobbying on the behalf of Citynet since 2005 as it VP of Corporate Communications, has retired from full-time work with the company. During his tenure with Citynet, Don handled external corporate relations; media affairs; community affairs; local, state and national elected official communications; competitive company communication; regulatory affairs, and corporate policy.
Not only did Don bring decades of valuable telecommunications experience with him to Citynet, he also brought his solid negotiation skills as well. "Don's intimate understanding of the telecommunications world, combined with his positive personality, proved to be a great asset during countless negotiations with other telecommunication companies and when dealing with government and regulatory issues" notes Jim Martin, Citynet's CEO.
Jeff Ray, Citynet's corporate counsel, agrees; "Don has been a tremendous asset to Citynet. Don was often charged with solving difficult and complex issues for the company and always operated with the highest level of skill and professionalism."
"I loved every minute of my career with Citynet. I am in awe of all the incredible talent in this company. It's been an honor to work with such a talented group of professionals and for a company that really has its act together!" says Don.
Citynet values all the skill and expertise Don has brought to Citynet over the years, and is pleased to have continued access to those skills in Don's new capacity as a special consultant to Citynet. "I want to extend our thanks to Don for offering to continue to provide Citynet with his advice and counsel in spite of his "official" retirement" says Citynet COO Frank Boscarillo.
Going from full-time to consultative work provides Don more time to spend with his family and traveling the country with his beloved wife, Alice.
Citynet thanks Don for his years of excellent work and dedicated service to
Citynet, and we look forward to working with him in his new capacity as a consultant to Citynet.
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Citynet Breaks Ground on New Building
The building will be Citynet's new headquarters.
This winter, Citynet broke ground for the construction of its new headquarters. The 20,000 square foot building will be located behind Citynet's current headquarters in the Platinum Properties area off of Emily Drive in Bridgeport, West Virginia. "As Citynet continues its growth, in terms of the services we offer, our customer base and number of Citynet employees, it was obvious we were quickly growing out of our current space" says Jim Martin, Citynet's CEO. Citynet has received some financial support for the project by the way of recovery zone bonds; low interest loans that are part of the Federal governments stimulus program. The new building, under construction by March-Westin, will house the company's growing staff as well as a new, state-of-the-art collocation facility. Citynet expects to move into the new facility by November of this year.
Related Link:
Watch WBOY-TV Coverage of the Construction of Citynet's New Headquarters
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Citynet Web Development Highlight:
Expect the Best - Bear Contracting LLC
Citynet is proud to announce the launch of the bear-contracting.com website.
The new website was the vision of Mark Urso, owner of
Bear Contracting LLC. Mark wanted to provide his clients and the
general public with a website that reflected the professionalism and
high quality service for which the company is known. Mark contacted
Citynet to make his vision a reality.
"I really appreciate all of your(Citynet's) help, professionalism and guidance, I wouldn't change a thing!", states Mark.
"Mark was organized and goal oriented; he was
wonderful to work with and the project was completed on time and on
budget." said Carrie Beckett, System Analyst for Citynet.
The newly redesigned website is a combination of
ColdFusion, Flash and Javascript technologies. The site provides
valuable content related to Bear Contracting's competencies, work ethic
and mission; and features an interactive photo gallery to view Bear
Contracting's project photos and an interactive Google Map for
obtaining the location and directions to Bear Contracting's office.
"I am most rewarded by the fact that the website we
built exceeds Mark's original vision; and that he is happy with the
product we delivered." said Deneen Rogers, Developer for Citynet.
"The site looks great and I really like the Flash.
As I have said before, you and your team (Citynet) have done a terrific
job!" says Mark Urso.
Bear Contracting is a heavy/highway/site and utility
contractor located in Bridgeport, West Virginia, serving public and
private sector clients in; West Virginia, Pennsylvania, Maryland, Ohio,
New York and Virginia. The primary markets served by Bear Contracting
are the Energy Sector, Public Infrastructure and Site Development.
Visit http://www.bear-contracting.com to learn more.
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Is Your Data Safe?
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1. Your business data is growing.
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3. You need to do more with less.
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Contact Citynet at 800.903.8906 today and start backing up your data now!
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