As a member of the New York Association for Psychological Type, I get to hear some excellent speakers. Recently, John Hagan, the regional representative of Consulting Psychologists Press (CPP) for New York, New Jersey and Pennsylvania, spoke on the topic of Informal Learning.
John explained the difference between Formal Learning and Informal Learning. These terms do not have to do with the formality of the learning process, but rather with the determination of who controls the learning goals and objectives. Formal Learning happens when the training department or professional development arm of an organization sets the learning goals and objectives. In an Informal Learning environment, the learner sets the goals and objectives. While organizations spend about 75% of their resources on Formal Learning, 80% of the people in those organizations say that they get the most value from Informal Learning!
Not all Informal Learning is appropriate or even accurate. A person may receive wrong or incorrect information from peers or from resources like Wikipedia. At its most valuable, Informal Learning takes place within a structured environment. For example, one of the most valuable components of all learning is the Motivation to Learn. Organizations need to provide a context for learning, giving people a reason to participate. Time is precious to all of us in today's hectic environment. There needs to be a sense that, if I engage in this learning, I will do better. I want to know there is a benefit to me.
According to a 2008 survey of 800+ HR and leadership development managers, over 30% of all corporate training programs are not delivering any measurable value. Nearly all millennial employees (under age 25) expect their employer to provide an on-demand learning portal, similar to Google and YouTube. However, even with an Informal Learning tool (such as CPP's MBTI® ThinkBox - an online program designed to help users to learn more about the Myers-Briggs Personality Assessment®), there still needs to be a structure and context to optimize use of the application
So, what are some keys to maximizing the learning process?
- Promotion. Let people know about the vehicle for Informal Learning (online application or learning portal) and cite its value
- Establish an initial benchmark (measurement)
- Provide a mechanism for the learner to establish a clear goal
- Establish accountability, so that the organization knows the application is being utilized
- Have a mechanism for tracking results. This benefits both the learner and the organization
Additionally, identify people who will serve as the human element essential to Informal Learning. These include:
- Subject Matter Experts - Individuals who can serve as a source of accurate information
- Coaches/Mentors - Individuals who encourage and promote greater awareness and understanding
- Role Models - Individuals who demonstrate command of a subject and who can use it successfully
- Peer Partners - Individuals who share a similar level of knowledge and experience with a subject
In an organization that strives for continuous improvement, everyone needs to take responsibility to keep learning. As we start the new year, this is a great time to evaluate the effectiveness of your training program and to put elements in place that guarantee a quality learning experience for all.